Trucks For You is dedicated to making the truck driving experience successful and enjoyable. We understand that the best way to understand a driver's needs is by having the experience, and no one is a better example of this than our Breakdown Manager and Shop Associate, Ricky.
Before Ricky began working in the shop, he was an over-the-road driver for 23 years. He experienced the highs and lows of driving and had good and bad shop experiences from a driver's perspective. This makes Ricky the BEST addition to our shop team. He has worked in our shop for 8 years and became TFY's Breakdown Manager 6 years ago.
Ricky's Role as Breakdown Manager at Trucks For You
In His Role as Breakdown Manager, Ricky:
Handles breakdowns promptly.
Addresses any inquiries, concerns, or issues from breakdown associates or dispatchers.
Monitors ongoing repairs.
Updates drivers and dispatchers on repair statuses and estimated completion times.
Tracks DVIR defects to support repair processes.
Clearly, he manages various components to ensure breakdowns, while never easy, run smoothly and in the best way for our drivers.
Ricky's Motivation: A Driver's Perspective on Breakdown Management
What drives Ricky to come to work and ensure breakdowns are dealt with timely, is that he has experienced breakdowns not handled well and experienced the frustration of being left stranded by the ones who are supposed to help.
"I know what it's like to be sitting. I always try to make sure the driver knows that in any situation we are working on the issues and haven't forgotten about them".
Ricky has experienced other companies that would leave him "stranded" with issues, which shaped his passion for managing breakdowns in a way that keeps drivers in the loop and helps them get their wheels turning as quickly as possible. Trucks For You is grateful to have a Breakdown Manager as devoted and hardworking as Ricky, and we know that our drivers are also thankful.
Steps for Drivers Experiencing a Breakdown
Take a breath and try to remain calm. It’s important to remain calm during a breakdown. With TFY, you can feel confident that our team is there to support you and will do everything they can to help resolve your situation.
Alert the breakdown team through your Samsara tablet. On your Samsara tablet, there is a spot under the 'Documents' tab to directly alert the breakdown team of any issues. This sends an immediate notification to the team to start working on your situation.
If you do not hear from someone in the breakdown shop within 10 minutes, call breakdown directly. Ricky often likes to personally call drivers to ensure all parties are on the same page, but you may also receive a message from a representative.
Follow whatever instructions you are given from breakdown. Once you’re in touch with the breakdown team, follow any instructions provided. Ricky strives to have someone dispatched to your location within 10 minutes of speaking with you. While it may take some time for them to reach you, depending on your location, rest assured that help is on the way.
After hour breakdown support. Our breakdown department is open 6am to 6pm, 7 days a week. If your breakdown happens after 6pm, you will be in contact with the TFY night dispatch/breakdown team, and they will make sure you are taken care of.
Our Commitment: Efficient Breakdown Management at Trucks For You
At Trucks For You, we are committed to getting our drivers back on the road as quickly and safely as possible, with a dedicated breakdown team that always has your back. Whether it's a simple issue or a more complicated repair, we’ve got you covered from start to finish.
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